Airport Lobby

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Airports may also contain premium and VIP services located in the a place called the airport lobby. The premium and VIP services may include express check in, dedicated check in counters, separate departures and/or arrivals lounge, priority boarding, separate air bridges, and priority baggage handling. These services are usually reserved for First and Business class passengers, premium frequent flyers, and members of the airline(s) clubs. Premium services may sometimes be open to passengers who are members of a different airline(s) frequent flyer program. This can sometimes be part of a reciprocal deal, as when multiple airlines are part of the same alliance, or as a ploy to attract premium customers away from rival airlines. Sometimes these premium services will be offered to a non-premium passenger if the airline has made a mistake in handling of the passenger, such as unreasonable delays or mishandling of checked baggage. Airline lounges frequently offer free or reduced cost food, as well as alcoholic and non-alcoholic beverages. Lounges themselves typically have seating, showers, quiet areas, televisions, computer, wi-fi and Internet access, and power outlets that passengers may use for their electronic equipment. Some airline lounges employ baristas, bartenders and gourmet chefs. Airlines sometimes operate multiple lounges within the one airport terminal allowing ultra premium customers, such as first class customers, additional services, which are not available to other premium customers. Multiple lounges may also prevent overcrowding of the lounge facilities.

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